Terms and Conditions

All orders placed through this web site are subject to confirmation and acceptance by Voice Perfect. Voice Perfect reserves the right to restrict sales to retail quantities when supplying resellers and distributors.

For each online order, you must pay:

the applicable price for the relevant goods; and
the delivery and handling fee.

Your credit card details are safe and secure. All credit card information provided though the Voice Perfect Website is handled by Eway Pty Ltd and is encrypted to protect the data as it travels over the Internet.

Privacy

The Voice Perfect Privacy statement specifies what kind of information the company gathers from the site and what measures are taken to protect your personal information.

General

While we do not generally require that you provide us with personally identifiable information, such as your e-mail address, name, mailing address, telephone number, credit card number etc., (together "Personal Data"), in order to visit and use this web-site, and any sub-sites thereof, (together "the Site"), published and maintained by Voice Perfect Systems (with main office address Level 1, 456 St. Kilda Road, Melbourne. Victoria, Australia 3004), please note that in order to take part in some of our functions and activities and to get access to some of our products or services, it will be necessary for you to provide Personal Data on certain areas of the Site.

By providing any Personal Data to us on the Site, you fully understand and unambiguously consent to collection, use, and transfer of such Personal Data on the terms and conditions outlined in this privacy notice ("Terms of Privacy"). If you do not agree to these Terms of Privacy, do not provide Personal Data to us on the Site. Moreover, we reserve the right to change or modify the Terms of Privacy at any time as posted, following for example changes in applicable legislation.

Collection of Personal Data and other user information

Voice Perfect will only collect Personal Data on a mandatory basis where it is necessary for us to carry out one or more of requested functions or activities, or for you to get access to our products or services, and we will only collect it by lawful and fair means. Data entry on the Site for such mandatory information are marked with an * or similar mark. Voice Perfect might request additional non-mandatory information from you in order to improve its knowledge of its customers or to conduct direct marketing or invite you to contests. You are free to respond to any such requests for additional information.

For each visitor to the Site, Voice Perfect's web servers automatically recognise and store information which is not normally deemed to be Personal Data, such as the visitor's IP address and domain name. We use user-information to understand visitor traffic patterns through the Site for purposes such as enhancing their usability.

Your computer provides this user-information automatically each time you log on, unless you've activated blocking technology available in some browsers. When you visit the Site we may use so called "cookies" which stores certain user-information on your computer and allow us to customize your experience to better match your interests and preferences, or to simply facilitate your signing in to use the services. Most browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. However, if you block or erase cookies, we may not be able to restore any preferences or customisation settings you previously specified, and our ability to personalise your online experience would be limited.

Please refer to your browser instructions to learn more about these functions.

Use and Disclosure of Personal Data

The Personal Data provided to us on the Site will be handled in appropriate and considerate manners. Without limiting the foregoing we will use and disclose the Personal Data for the purpose of the requested function or activities, for you to get access to our products or services in question, or for a purpose specifically stated on the relevant area of the Site.

Voice Perfect always reserves the right to use and disclose Personal Data for the purpose of conducting direct marketing. Furthermore, Voice Perfect may combine the Personal Data you provide on the Site with other information we may collect from you or from third parties in order to more effectively tailor the Site, functions, activities, products, services, and offerings to you.

Destruction and up-date of Personal Data

Should the Personal Data held by us no longer be required by us for any of the purposes set out in the section "Use and Disclose of Personal Data" above, we undertake to take reasonable steps to destroy or de-identify the Personal Data after a reasonable period of time has elapsed.

If you provide Voice Perfect with Personal Data, you shall have the right, on reasonable prior written notice, to request inspection, change, amendment, or deletion of such Personal Data. Instructions on how to request inspection change, amendment, or deletion of your Personal Data will be provided upon request.

Transfer of Personal Data

Unless it is for any of the purposes set out under the section "Use and Disclose of Personal Data" above, Voice Perfect will not transfer (other than for routing purpose) the Personal Data you provide on the Site to any third party, except (a) with your consent; (b) as may be required by law or court order; (c) to persons or companies with whom Voice Perfect has contracts to carry out the internal operations of the Site or our business; or (d) we reasonably believe that they are subject to law, binding scheme or contract which upholds principles for fair handling and adequate level of protection of Personal Data.

Quality

We undertake to take reasonable steps to ensure that the Personal Data we collect from you are accurate, complete and up to date. However, you are under the obligation to provide only Personal Data which are accurate, complete and up to date at the time of the collection. Should you establish at a later time that Personal Data held by us are not accurate, complete and up to date, we will upon your written notice take reasonable steps to correct the Personal Data.

Security

While Voice Perfect cannot guarantee that unauthorised access will never occur, rest assured that we take great care in maintaining the security of your Personal Data and in preventing unauthorised access to it through the use of appropriate technology and internal procedures.

Contact information

Should you have any inquiries concerning Personal Data held by us or our policy thereon, please feel free to contact us at any time on +61 3 8807 1700 or send an e-mail to webmaster [at] voiceperfect.com

Shipping

Voice Perfect Shipping Terms specifies what you can expect in regards to the shipment of orders placed through the site and what we constitute acceptable delivery of your goods.

Voice Perfect or its agent/s will deliver the goods you order to the address you specify with your order, within the agreed time frame (normally 2 business working days), subject to their availability.

Where the goods are not available you will be notified of this by Voice Perfect as soon as possible.

Anyone at the delivery address who receives the goods (by signature) will be presumed by Voice Perfect to be authorised to do so.

If there is no-one at the delivery address or no-one of appropriate age to receive the goods, Voice Perfect may charge you additional delivery fees.

Once the goods have been delivered to the designated delivery address, the purchaser will accept responsibility if they are lost or damaged.

Refunds

Voice Perfect offer a 7 day return policy for products returned in their original, unopened and undamaged packaging except any products sold on a no return basis.

A credit will be issued for the original purchase price of the product, less:

- any associated freight costs and
- a re-stocking fee of 10% of the purchase price

Only products that are faulty or otherwise returnable under a statutory warranty, or a manufacturer's warranty will be accepted for return after 7 days. Freight costs will be factored in or waived accordingly.

Faulty Products

If the product is faulty please return the product to us with your receipt. We may send the product to the manufacturer's service agent for assessment.

Where the product is determined faulty we will provide you with an exchange. Please return products with instruction manuals and all accessories where applicable.

Returns

We will need the following information, before we can issue you with a Return Authorisation (RA) Number:

Name and contact details
Invoice Number or Order Number
Item Serial Number(s)
Reason for return

RA numbers are only valid for 14 days, so we must receive the returned product within this period, or you will require a new RA number.

Please ensure that all products are suitably packaged in order to prevent damage during return shipping. We will not accept responsibility for goods, which are damaged whilst in transit back to us.

Voice Perfect are not responsible for freight charges for stock being returned.

Please do not write on or attach labels to the product being returned; otherwise, the return may not be accepted, as it will be deemed damaged.

A copy of the original invoice, or other proof of purchase must be included with the returned product. The Return Authorisation Number should be clearly visible on the outside of the shipping carton and addressed to the following address (unless otherwise directed):

Voice Perfect
Level 1
456 St. Kilda Road
Melbourne
Victoria
Australia, 3004

Liability

Any liability of Voice Perfect in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Voice Perfect be limited to:

- in relation to goods, the replacement of the goods or the supply of equivalent goods; and
- in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

Changes To Terms

Each order is governed by the terms and conditions current when the order is placed. Voice Perfect may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

Applicable Law

All purchases, and these terms and conditions, are subject to the laws of Victoria, Australia.

Orders